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Frequently Asked Questions

Where are your based and do you travel?

Our talented team is based in Vancouver BC, and serves Canada wide. We know how stressful it can be planning a wedding so that is why for destinations requiring travel, we keep things simple by including all travel costs in our packages

What is your standard delivery time?

There’s nothing worse than having to wait the standard 8-12+ weeks after your wedding day to view your breathtaking photos and videos! We work diligently to ensure your entire gallery is delivered within 2-4 weeks* so you can sit back and relive your favorite memories sooner.

Who will be our Photographer / Videographer?

Though we will be in communication with you from the moment we meet, we generally assign our talented photo + video team 3-6 months prior to your wedding day. Our team will guide you through the entire process so that ultimately you can relax and be present on your special day. From planning your wedding day timeline, suggesting the best possible locations for your portrait sessions and understanding your unique love story and what inspires you, we will be there every step of the way to bring the wedding of your dreams to life.

We don't like posing and are both a little shy or awkward...

Guess what, we don't like awkward, staged, fake poses either! Our style is all about capturing you being yourself and enjoying the day. During the portrait session we will guide you with prompts and directions to capture real, candid and authentic moments. The goal is for you to have fun with each other and forget we are even there- this is where the real moments happens!

We also highly recommend booking an engagement/couple shoot with us. This will give you a chance to get to know your photographer and get an idea of how relaxed and fun shooting can be. It’s also a great opportunity to test your hair and makeup prior to the wedding day.

Do you offer any retouching?

We do not provide retouching services. We want to document your special day as authentically and organically as possible, and we want you to embrace and appreciate yourself on your wedding day just as you are.

Do you give us the raw images / video files?

We include the raw video files in each of our video packages. You are also more than welcome to purchase the raw image files from your wedding for an additional $300. This includes a external hard drive sent to your address for ease of download.

Can we pick the songs for our wedding video?

Due to copyright reasons some songs may have issues with uploading to social media. 

We use a copyright free music library that has an endless supply of different styles and genres to perfectly retell your wedding day. Just ask us!

Do we need to feed you?

Yes please! We will need energy to spark our creativity behind the lens, especially whilst being on our feet all day! Your venue will offer vendor meals, we kindly ask that you let your coordinator know that we need to eat at the same time as the bridal party and guests. This way we can get right back into it once the music starts.

What if it rains?

A little rain on your wedding day Doesn't hurt, isn’t that the old saying? Either way, nothing’s going to get in the way of making your day special! As long as you’re happy to make the most of it, then we are too; and anyway, a little wet hair and kisses in the rain sets the most perfectly romantic scene! Alternatively, finding a stunning area under shelter, capturing moments in-between the downpour or using clear or white bridal umbrellas is always an option.

How will we receive out photos and videos?

We’ll deliver an online gallery to you. From here, you’ll be able to download your images and use them however you like. Your wedding video and reception/ceremony footage will be delivered via Dropbox- be sure to download and back them up as we can only hold your files for up to 1 month. From there, you will then be sent a USB to keep all your wedding day memories safe.

How do we book you for our wedding?

Once you have contacted us, we will send you our price guide via email to view our packages. We also offer a phone consultation to discuss your wedding vision and answer any questions you may have. From here, if you would like to book us for your wedding date, we only require a 50% deposit with the contract signed. The remaining balance is due 14 days before your wedding.

How much should you spend on videography or photography for a wedding?

The cost of a wedding video or photos can vary widely depending on factors such as location, the videographer's experience, and the services included. On the lower end, you might find videographers and photographers offering their services for a few hundred to a thousand dollars. Keep in mind that the quality and extent of coverage may be limited with cheaper options. It's important to research and review portfolios to ensure you're satisfied with the quality of work within your budget.

What type of coverage do you offer?

Most of our wedding videos come with all-day coverage. That means your full day will be filmed from Start to Finish. If you have requested a package that includes an engagement shoot, our professional photographers and videographers will have organized a day with you to visit a landscape location in Vancouver.

In most cases, we start at the groom’s house followed by the bride’s house depending on how many photographers / videographers you hire and we follow through to the church or wedding venue. We then select the perfect location for your video /photo shoot and follow through to the reception where we stay till the end and capture the entire reception with speeches first dance and more. nothing will be missed.

What is the difference between an edited and unedited wedding video?

An unedited video is a basic recording of your wedding day coverage. This footage cuts from one shot to the next which means there is no music added to the footage. An edited wedding video is more of a creative experience. This footage is edited with music, video motion effects such as titles and transitions to create a beautiful program that captures the action and emotion of the day. Basically, it is a movie of your wedding day shot in high definition professional video and DSLR cameras.

What wedding video package is best for you?

We have a wide range of packages. You are welcome to select your preferred package and we are able to assist you with this also. We can custom any packages to suit your final product the way you want. Feel free to make any additions to a particular package that you require.

Where are you located and what areas of wedding services do you cover for a wedding shoot?

We are located in Burnaby and we cover all areas in Vancouver and the lower mainland's and to North Vancouver BC. Contact us for other services as We are connected to other wedding services and vendors.

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